ijabm browse by title before eric

Language : English

DOI : 10.24924/ijabm

ISSN :

  • 2289-3717
  • 2289-4619

Start Year : 2013

Published Articles : 203



Volume: 1, Issue Number: 1

TQM IMPLEMENTATION, PERFORMANCE AND FIRM PROFITABILITY: A CAUSAL APPROACH

DOI :10.24924/ijabm/2013.04/v1.iss1/1.6
Kamath B.G, Kamath V, Garg A, Prachi P

full-text pdf before abstract

Introduction

Globalization has eliminated the barriers and made the world a small place to dwell. The days when the businesses enjoyed a comfortable position owing to lack of substitute products in the market no longer exist. It has impacted all markets which are in a fierce combat for survival with foreign products lined on their shelves in the markets. This has turned the tide in favor of customers who decide the future of a product or service leading to a situation where the manufacturing companies have to embrace a culture of quality. Total Quality Management (TQM) is gaining prominence as it directly influences the firm performance, sales and hence profitability. It can't be ruled out that employees are vital for the success of a TQM program. Hence, firms are forced to give equal importance to employee quality improvement. ... Read More


Views: 615 | Downloads: 1206

TOWARDS A GENERAL THEORY OF I.T. AUDITING

DOI :10.24924/ijabm/2013.04/v1.iss1/7.22
Andrew D Chambers

full-text pdf before abstract

Introduction

The roots of auditing go far back. Rare audit tables occasionally appear on the antiques market. Geoffrey Chaucer, whose patron was John of Gaunt, the King's 4th son and father to a future king Henry IV, would have sat at such a table within the audit towers of castles he visited in the 14th century to hear the arguments of those seeking to minimize their tithes. ... Read More


Views: 557 | Downloads: 818

CUSTOMER PERCEIVED PRACTICES OF CSR ON IMPROVING CUSTOMER SATISFACTION AND LOYALTY

DOI :10.24924/ijabm/2013.04/v1.iss1/23.42
AishathNareeman, Zubair Hassan

full-text pdf before abstract

Introduction

Corporate social responsibility (CSR) is also known as social responsibility. Corporate Social Responsibility has gained much attention in recent years. The importance of CSR practices in sustainable business is inevitable throughout the world.CSR has been gaining its popularity throughout the world, nationally and internationally. Inter-connected events and its impact around the world are increasing the importance of Corporate Social Responsibility in order to "build sustainable business, which needs healthy economies, market and communities" (ASOCIO, 2004, p.2). ... Read More


Views: 684 | Downloads: 1240

STRATEGIC HUMAN RESOURCE MANAGEMENT PRACTICES AND ITS IMPACT ON SUSTAINABLE COMPETITIVE ADVANTAGE: A COMPARATIVE STUDY BETWEEN WESTERN AND BANGLADESHI LOCAL FIRMS

DOI :10.24924/ijabm/2013.04/v1.iss1/43.60
Md. Khasro Miah, Md. Faisal Ibne Wali, Mohd. Shariful Islam

full-text pdf before abstract

Introduction

The focal point of any corporate strategy is Sustainable Competitive Advantage (SCA). More specifically, as the giant Western MNCs are expanding globally, they are facing extensive challenges to stay in the competition which lead them to concentrate on every possible factor that leads to competitive advantage. Competitive advantage enables a business to survive against its competition over a long period of time (Coyne, 1986) and the critical initial step is to form a distinctive competence. Two crucial factors must be present to transform a competence into a true competitive advantage: first, the competence must represent an area or capacity that consumer's value or care about; second, it must reflect some 'key buying criterion' for the market. Even if a firm may produce superior products, but unless quality is a key buying concern for consumers, this distinctive competence will not lead to competitive advantage (Coyne 1986). So, a firm needs to set clear goals, strategies and operatio ... Read More


Views: 675 | Downloads: 1498

THE ROLE OF STRATEGIC MANAGEMENT IN EFFECTIVE CHANGE IMPLEMENTATION

DOI :10.24924/ijabm/2013.04/v1.iss1/61.75
Munir Theeb

full-text pdf before abstract

Introduction

Strategic management is necessary because it will lead to lifting the performance of organizations both present and future, and that if applied well, and this is agreed by all global companies using the strategic management approach (Arif, 2000), it can help a strategically managed organization achieve a range of benefits including: 1. A road map of the organization that identifies its location within a geographical area in the future. ... Read More


Views: 556 | Downloads: 827

VALUE ADDED OF CORPORATE SOCIAL RESPONSIBILITY ON ORGANIZATIONAL COMMITMENT: AN EMPLOYEE'S PERCEPTION

DOI :10.24924/ijabm/2013.04/v1.iss1/76.82
Zam Zuriyati Bt Mohamad, Khor Ruh Shin, Ng Ka Siang, Ong Jin Fu, Poh Shing Huoy, Tang Kwok Kin

full-text pdf before abstract

Introduction

Globalization era enlarges the opportunities for employee to have a better prospect. The employee's evaluation and justification on workplace will determine whether they will commit long term with organization or not. Indeed, the new decade requires management to safeguard the employee in order to retain them and increase their organizational commitment. Organizational commitment refers to emotional bond or attachment between the employee and their organization ... Read More


Views: 376 | Downloads: 492

RISK ANALYSIS OF CONSTRUCTION PROJECT SCHEDULING USING PERT AND MONTE CARLO SIMULATION: A CASE STUDY ON NIOSH CAMPUS

DOI :10.24924/ijabm/2013.04/v1.iss1/83.91
Nurazrin Jupri, Muhammad Rozi Malim

full-text pdf before abstract

Introduction

Global economic growth influences the construction industry. In Malaysia, however, there was an increase in the number of construction projects despite economic slowdown and the main concern of practitioners in the construction industry is that the government targeting at zero-delay in handling project. According to Selin & Selin (1994), organization and management play the major role as the main causes of project delay representing 36.7% while planning and monitoring contribute 15% of the total causes. From previous studies on large projects, only 10% to 50% were completed on time, while majority of 84 those projects were delayed about 20% to 200% (Hardie, 2001), and the average delay was about 10% to 30% of the agreed period (Assaf & Al-Hejji, 2006). Complex construction projects always confront with uncertainties ... Read More


Views: 715 | Downloads: 951

A CASE STUDY OF HOSPITALITY SERVICES CONSUMPTION PATTERN AMONG INTERNATIONAL STUDENTS DURING HOLIDAY IN MALAYSIA

DOI :10.24924/ijabm/2013.04/v1.iss1/92.98
Nur Faizah Nordin

full-text pdf before abstract

Introduction

Tourism has been and will continue to be a key economic activity in Malaysia as it is in many countries in the coming decades. However, long term success of the tourism in Malaysia hinges on the country's ability to develop sustainable tourism and attract repeat visitors. 93 Hospitality refers to the relationship process between a guest and a host, and it also refers to the act or practice of being hospitable, that is, the reception and entertainment of guests, visitors, or strangers, with liberality and goodwill. Hospitality frequently refers to the hospitality industry jobs for hotels, restaurants, casinos, catering, resorts, clubs and any other service position that deals with tourists. ... Read More


Views: 400 | Downloads: 505

INVESTIGATING DETERMINANTS OF TOURIST INTENTION AND ASSOCIATIONSOF PERCEIVEDUSEFULNESS, EASE OF USE AND MOBILITY IN THE CONTEXT OF MOBILE TOURISM GUIDE

DOI :10.24924/ijabm/2013.04/v1.iss1/99.106
Numtip Trakulmaykee, Rong Quan Low, Ahman SuhaimiBaharudin, Muhammad Rafie Mohd. Arshad

full-text pdf before abstract

Introduction

With the popularity of ubiquitous mobile applications that enable users to access 100 information on the move, many researchers have been interested in determinants of users' intention to use mobile application. In particular, the determinants of tourists' intention to use mobile tourism guide (MTG) has been studied in tourism domain. Tourists usually need much more tour information for their travel, especially for tour planning before travel and getting information during their trip. Nowadays, there have been also studies that examined the determinant of users' intention of mobile information services ... Read More


Views: 546 | Downloads: 550

FACTORS INFLUENCING THE SUCCESS OF BUMIPUTERA FRANCHISOR IN MALAYSIA: A CASE STUDY OF ANI SUP UTARA

DOI :10.24924/ijabm/2013.04/v1.iss1/107.120
Rosliana Ahmad Razilan, Noorfaizawati Badaruddin, Nur Hidayah Zulkefli

full-text pdf before abstract

Introduction

Franchising in Malaysia has come a long way since the introduction of the Singer sewing machine stores in 1948. These were later followed by Bata shoe outlets, automobile and gas station dealerships, and soft drink production by local bottlers. Although the first fast food franchise (A&W) was established in 1967, it wasn't until the 1990's that franchising really took-off in Malaysia. In addition, franchising becomes known to public only after government launched franchise development program in 1992 and Malaysian Franchise Association (MFA) was founded in 1994. After five years MFA had been established, the number of Bumiputera franchise increase whether as a franchisors or franchisees. ... Read More


Views: 610 | Downloads: 1773

PAKISTAN-SRI LANKA FREE TRADE AGREEMENT (PSFTA): A COMPARISON WITH SAARC AND SAFTA

DOI :10.24924/ijabm/2013.04/v1.iss1/121.137
A.A.M.Nufile, S.Santhirasegaram, S.M.M.Ismail

full-text pdf before abstract

Introduction

It has been a long felt need of both the less developed and developing countries in South Asia Region to expand their domestic markets for sustaining economic growth based on Gross Domestic Product (GDP)to ensure per capita income to balance the expenditure and capital accumulation based on their international resources from Agriculture, Industries, Commerce, Technologies and etc. forming the major sector of the economy for improving the quality of human life and focusing on social, cultural and political development until the 1980s to have signed the South Asian Association for Regional Co-operation (SAARC) and expanding the facilities of the local market by means of trade of goods and services with other countries of South Asia. After that the regional integration of intra-regional trade had been mooted since middle 1990s. The South Asian Preferential Trade Arrangement (SAPTA) was started on8th December1995 and South Asian Free Trade Area (SAFTA) was signed by the Heads of the region ... Read More


Views: 730 | Downloads: 2128

EXAMINING THE EFFECTS OF SOLUTION QUALITY DIMENSIONS ON CUSTOMER SATISFACTION IN OUTSOURCING RELATIONSHIPS AMONG MALAYSIAN SMES USING THE KANO'S ATTRACTIVE QUALITY THEORY

DOI :10.24924/ijabm/2013.04/v1.iss1/138.147
Hooi Min Song, Pei Hwa Siew

full-text pdf before abstract

Introduction

In IT outsourcing, customer satisfaction is very important to contract continuation and maintenance of long term relationships. However, customer satisfaction remains low in IT outsourcing. An outsourcing industry report (cited in Wilson and Brown 2008) stated that there was only 33 percent of clients satisfied with their offshore outsourcing vendors There are several reasons why focusing on customer satisfaction is more important now than before. The first reason is the increasing number of mature and 139 informed buyers. Customers nowadays focus more on VOI (Value on Investment) rather than simply ROI (Return on Investment) (Hopfner 2007). They want IT outsourcing to help enhance their business outcomes ... Read More


Views: 548 | Downloads: 677

NURTURING HUMAN LEADERS : ANALYSIS FROM PAST BUSINESS FRAUD

DOI :10.24924/ijabm/2013.04/v1.iss1/148.161
Kaviyarasu Elangkovan, Muhammad M Said

full-text pdf before abstract

Introduction

Business practices have always been connected with fraud and have always been affected by financial collapses. Recent accounting scandals like Enron, WorldCom, Parmalat, Tyco etc have cost not only billions of dollars to the stakeholders but also have damaged the accounting profession. Frauds are "the on purpose misleading presentation of financial information byone or more persons, who are member of the company's personnel or management, as a consequence of manipulation, creation or falsification of documents or files, withholding assets, registration of fictive transactions, false appraisals and valuations, etc."(I.B.R.1998) ... Read More


Views: 542 | Downloads: 804

THE EFFECTS OF EMOTIONAL INTELLIGENCE ON COUNTERPRODUCTIVE WORK BEHAVIORS AND ORGANIZATIONAL CITIZENSHIP BEHAVIORS

DOI :10.24924/ijabm/2013.04/v1.iss1/162.174
Cheah Yeh Ying, Shirley Ken Tzu Ting

full-text pdf before abstract

Introduction

Emotional intelligence (EI) has emerged as an interesting topic for research and has drawn the attention of many researchers. Many studies have been conducted extensively to examine how emotional intelligence affects both the 163 organizational effectiveness (Wong & Law, 2002; Weinberger, 2003) and the non-task related behaviors of employees (Cote & Miners, 2006; Cartwright & Pappas, 2008). With this increasing interest in emotions, the importance of emotional intelligence is emphasized because human relations in organizations are affected by emotional factors more than by rational factors (Jung & Yoon, 2011). ... Read More


Views: 727 | Downloads: 1719

ROOM INTERNET SERVICES (RIS) ATTRIBUTES AND CUSTOMER PURCHASE INTENTION

DOI :10.24924/ijabm/2013.04/v1.iss1/175.181
Rashid Salleh, Nur\'Hidayah Che Ahmat, Salleh Mohd Radzi

full-text pdf before abstract

Introduction

Information technology has a rapid change in hospitality industry since the millennium. The younger generation become more vigilant to the change of technology that affect directly to hospitality industry competitiveness strategy. The benefit of technology to an organization is vast and some of the benefits are low cost distribution chain, improved customer service, enhance quality of service and reduce the cost in long term (Maryam & Mahmood, 2009). Hotel information and communication technology (ICT) can be set into some group according to hotel operation such as room division ICT, food and beverage ICT, general and back office ICT, and in-room ICT (Sigala, 2003; Ham, Kim & Jeong, 2005). It is worth mentioning that room internet services (RIS) is one of the most important service or amenities needed by hotel customers ... Read More


Views: 557 | Downloads: 653



Copyright © FTMS Journal 2013-2021
This website best viewed in IE8 and above & Firefox at 1280 x 1024 resolution.

Creative Commons LicenseThis work is licensed under a Creative Commons Attribution 4.0 International License.