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Language : English

DOI : 10.24924/ijabm

ISSN :

  • 2289-3717
  • 2289-4619

Start Year : 2013

Published Articles : 203



Volume: 3, Issue Number: 1

EMPLOYEES ETHICAL BEHAVIOUR AND ITS EFFECT ON CUSTOMER SATISFACTION AND RETENTION: AN EMPIRICAL STUDY ON MULTINATIONAL FAST FOOD RESTAURANTS IN MALAYSIA

DOI :10.24924/ijabm/2015.04/v3.iss1/1.15
Rachel Basnayake, Zubair Hassan

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Introduction

In recent years, plenty of studies have been conducted regarding the employees' ethical behaviour (Roman, 2003; Alrubaiee, 2012; Roman and Ruiz, 2005). In these researches, many focused on analysing the role of ethical sales behaviour in developing and maintaining customers' relationship with organisation (Roman, 2003). Some also argue that ethical sales behaviour displayed by employees would actively and successfully build a strong customer relationship which ... Read More


Views: 552 | Downloads: 632

EFFECTS OF TECHNOLOGY ON CUSTOMER RETENTION: A STUDY ON TESCO MALAYSIA

DOI :10.24924/ijabm/2015.04/v3.iss1/16.38
Tolulope Olaide Folarin, Zubair Hassan

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Introduction

Over the years, IT had radically changed our personal lives with the invention of mobile phones to make calls and the use of credit/debit cards for payment through internet (Bae, 2004; Tsai, 2003). Damanpour and Damanpour (2001) states that, not only did IT changed lifestyles, these changes had hugely impacted the business environment, the ways in which organizations approach business, relate and distribute information with customers and the process of selling and procurement of products and services. ... Read More


Views: 1305 | Downloads: 2460

THE RELATIONSHIP BETWEEN PERSONALITY AND TEAM CONFLICT

DOI :10.24924/ijabm/2015.04/v3.iss1/39.49
Low Dong Fui, Zubair Hassan

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Introduction

Personality and team conflict has been gaining much attention in recent years. The differences of the personality in someone that might create conflict become a very important and critical problem that all the organization need to look around. It seems handfuls of researches were done in relation to personality and conflict. ... Read More


Views: 583 | Downloads: 621

INFLUENCE OF HUMAN RESOURCE MANAGEMENT PRACTICES ON EMPLOYEE RETENTION IN MALDIVES RETAIL INDUSTRY

DOI :10.24924/ijabm/2015.04/v3.iss1/50.80
Mariyam Imna, Zubair Hassan

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Introduction

The influence of human resource management (HRM) practices and policies on employee retention is an important study in the fields of human resource management. Organizations have witnessed the importance of human resource management practices on employee retention (Singh, 2010). The purpose of this research paper is to analyze the factors influencing employee retention due to ... Read More


Views: 927 | Downloads: 1966

THE EFFECTS OF TRANSFORMATIONAL LEADERSHIP ON JOB SATISFACTION: A STUDY ON FOUR AND FIVE STAR HOTELS IN KUALA LUMPUR

DOI :10.24924/ijabm/2015.04/v3.iss1/81.91
Akinlolu Olumide Emmanuel, Zubair Hassan

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Introduction

Unlike a few decades ago, the aims of a contemporary business is not only to provide satisfaction to customers and increase their market share, but also to be an appealing and satisfying work place for their employees. Employee satisfaction has become one of the most challenging aspects of today's management due to its importance to both the firm and the employees themselves. ... Read More


Views: 552 | Downloads: 582

CUSTOMER PERCEIVED VALUES ASSOCIATED WITH AUTOMOBILE AND BRAND LOYALTY

DOI :10.24924/ijabm/2015.04/v3.iss1/92.107
Muhammad Yousif Moosa, Zubair Hassan

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Introduction

In past many researches were done on this topic in various parts of the world. Most of the studies were conducted on developed countries compared to developing countries. Among these studies most of the researches were done on U.S.A (Seth, Norman and Newman, 1991; Chi & Kilduff, 2011; Yang & Jolly, 2009). Among these studies most of them were focus on ... Read More


Views: 543 | Downloads: 1324

THE IMPACT OF ORGANIZATIONAL CITIZENSHIP BEHAVIOUR ON EMPLOYEE'S JOB SATISFACTION, COMMITMENT AND TURNOVER INTENTION IN DINING RESTAURANTS MALAYSIA

DOI :10.24924/ijabm/2015.04/v3.iss1/108.127
Fazi Gisele Pivi, Zubair Hassan

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Introduction

Organizational citizenship behavior (OCB) was first introduced by (Organ, 1988). He defined Organizational Citizenship Behavior as an employee's discretionary behaviors that directly promote the effective functioning of an organization, independently of an employee's objective productivity. Farahbod et al, (2012) explained that the term organizational citizenship behaviors (OCBs) include some behaviors which are not imposed ... Read More


Views: 696 | Downloads: 730

THE INFLUENCES OF ORGANIZATIONAL CULTURE ON PERFORMANCE MANAGEMENT

DOI :10.24924/ijabm/2015.04/v3.iss1/128.137
Alicia Lorraine Dorai Ponnu, Zubair Hassan

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Introduction

In recent years there is growing interest in examining the impact of organizational culture and performance , in particular employee performance (Racelis, 2010). These researches revealed that the right set of cultural values often create excitements, high morale, and intense commitment to a company and clarify the behaviors of employees (Rashid, Sambasivan & Johari, 2003; Ehtesham, Muhammad & Muhammad, 2011). Many theoretical models were developed throughout the years in exploring organizational culture and how to measure it. ... Read More


Views: 545 | Downloads: 1081

THE DETERMINANTS OF CAPITAL STRUCTURE FOR MALAYSIAN FOOD PRODUCING COMPANIES

DOI :10.24924/ijabm/2015.04/v3.iss1/138.161
Siti Salimah Hussain, Hassan Miras

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Introduction

The purpose of this research carried out is investigates the firm- specific factors that determine the capital structure in Malaysia and conducted on companies in food producer sector which listed in Bursa Malaysia. The food producer sector plays an important role in Malaysia's economy and estimated that the current global retail sale in food products worth approximately US$3.5 trillion and expected to grow annually at rate of 4.8 % to US$ 6.4 trillion by 2020 (Malaysia Investment Development Authority, 2012). ... Read More


Views: 649 | Downloads: 1539

THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP IN CREATING A LEARNING ORGANISATION

DOI :10.24924/ijabm/2015.04/v3.iss1/162.186
Wong Pui Teng, Zubair Hassan

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Introduction

Many researches that have been done related to leadership and learning organisation has shown that the increased of significance of the influence of leadership in creating a learning organisation. One of the pioneering study shows that leaders who were successful in carrying out the concept of learning organisation employed it as the solution to a business problem, while devoting attention and time to the change (Johnson, 2002). Another exploratory study, hypothesized that higher characteristics of Learning Organisation would be connected with ... Read More


Views: 435 | Downloads: 1316

THE EFFECT OF EMPLOYEES PERSONALITY ON ORGANIZATIONAL PERFORMANCE: STUDY ON INSURANCE COMPANY

DOI :10.24924/ijabm/2015.04/v3.iss1/187.196
Baiduri Binti Youshan, Zubair Hassan

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Introduction

In general, individual are created with different instincts that subsequently determine the personality of such as the ways the person act or react to the environment. As an employee, the personality in the workplace is important to achieve organization objectives, is not only merely in term of profit but also the successful performance through the employees. The researcher was recognizing that that profitability of an organization depended on ... Read More


Views: 687 | Downloads: 3539

THEORETICAL FRAMEWORK FOR PUBLIC HOUSING ENVIRONMENTAL PERFORMANCE EVALUATION USING OCCUPANTS' EXPERIENCE IN DEVELOPING COUNTRIES

DOI :10.24924/ijabm/2015.04/v3.iss1/197.202
Bala Ishiyaku, Rozilah Kasim, Adamu Isa Harir, Maryam Salihu Muhammad

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Introduction

Even though the public housing development policies are geared toward the satisfaction of the housing occupants (Watson, 1996) but the conventional method of asking whether occupants are satisfied or not satisfied as a medium of environmental performance evaluation is too broad and does not specifically measure the effective performance of the public housing environment. This is because a satisfaction rating like 'very satisfied' or 'very dissatisfied' are ISSN: 2289-4519 Page198 clusters, carrying within them the attributes of the respondent, such as perception, social taste, economic background and a lot of other attributes ... Read More


Views: 515 | Downloads: 548

MODERATING ROLE OF CORPORATE STRATEGY ON RELATIONSHIP BETWEEN TECHNICAL COMPETENCE AND INTERNAL AUDIT OUTSOURCING: A PROPOSED MODEL

DOI :10.24924/ijabm/2015.04/v3.iss1/203.208
Dije Muhammad Suleiman

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Introduction

Strategic outsourcing has been defined "as the organizing arrangement that emerges when firms rely on intermediate markets to provide specialized capabilities that supplement existing capabilities deployed along a firm's value chain" (p.466). Over the past two decades, this kind of strategic option has been well practiced by both private and public organisations ... Read More


Views: 451 | Downloads: 497

EMPOWERMENT AS A NEW APPROACH IN THE MANAGEMENT

DOI :10.24924/ijabm/2015.04/v3.iss1/209.221
Dr. Hamid Saremi

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Introduction

Human is development axis and what is of important in line with the development pivot is to improve the human resources in organizations. Employees as a basic pillar of organizational development, plays important and key role within the framework of its group and organizational activities. Today, the growth and development of organizations, Depends on proper utilization of manpower resources is. Theorists of the management science consider the human recognition as ... Read More


Views: 561 | Downloads: 617

GREEN PROMOTION: A STUDY ON ITS IMPACT TOWARDS THE BUSINESS AND ENVIRONMENTAL PROTECTION

DOI :10.24924/ijabm/2015.04/v3.iss1/222.227
Haroon Basha. I

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Introduction

The American Marketing Association (AMA) held the first workshop on ecological marketing in 1975. 1980 was the first time green marketing came into existence. AMA defines green marketing as the marketing of goods that are presumed to be environmentally harmless, it incorporates several activities such as product modification, changes to production processes, packaging, advertising strategies and also increases awareness on compliance marketing amongst industries. ... Read More


Views: 479 | Downloads: 1011

EFFECT OF FACEBOOK IN INFLUENCING STUDENT INTENTIONS TO ENROL FOREIGN DEGREE PROGRAMME IN MALAYSIA

DOI :10.24924/ijabm/2015.04/v3.iss1/228.244
Ishola Abdul Fatai Idomi

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Introduction

Foreign University degree programme is undoubtedly a great opportunity for Malaysia students to obtain their academic excellence, not only by having their degree certificate but from a reputable and well known and accredited University around the globe. While, Facebook works as a mainstream medium for value creation and exchange that is to harness the power of audience by creating a space for greater collaboration and facilitate diversity through ... Read More


Views: 407 | Downloads: 424

AN EVALUATION OF PROBLEM SOLVING APPROACH DURING MANAGERIAL CHANGE: A CASE STUDY OF MANCHESTER UNITED FOOTBALL CLUB

DOI :10.24924/ijabm/2015.04/v3.iss1/245.253
Kalyanaraman Subramanian, Ismail Nizam

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Introduction

Manchester United was managed by Sir Alex Ferguson for 26 years from 1986 to 2013. During his tenure as iconic manager at MU, they have won 28 major titles this includes MU becoming the first club in the world to win triple title of English Premier League, FA Cup and UEFA champions' league. At the time of retirement on 8th May 2013 from an illustrious career, he has personally chosen David Moyes ... Read More


Views: 597 | Downloads: 517

DOES GENDER MODERATE THE RELATIONSHIP BETWEEN JOB SATISFACTION AND EMPLOYEE - TURNOVER INTENTION? A PROPOSED MODEL

DOI :10.24924/ijabm/2015.04/v3.iss1/254.259
Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura

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Introduction

Employee-turnover intention (ETI) has been extensively studied by many researchers and is still a fruitful area of research in the field of industrial-organizational psychology (Collini, Guidroz, & Perez, 2013; Collins, 2010; Griffeth, Hom, & Gaertner, 2000; Lee, 1988; Nadiri & Tanova, 2010; Simons & Hinkin, 2001). ETI has been defined by Tett and Meyer (1993) "a conscious and deliberate willfulness to leave the organization" (p. 262). Anecdotal and empirical evidence suggests that ETI represents one of the major problems for many organizations (Barak, Nissly, & Levin, 2001; Lawson Williams Consulting Group Limited, 2014; Romero & Cruthirds, 2009). For example, research suggests that employee turnover may lead to the increase in the costs of recruiting and training new of employees ... Read More


Views: 513 | Downloads: 667

DIVERSITY ELEMENTS IN THE WORKPLACE: A STUDY ON DIVERSITY FACTORS AT WORKPLACE IN HOTELS AT KLANG VALLEY MALAYSIA

DOI :10.24924/ijabm/2015.04/v3.iss1/260.283
Josiah Watson Eshegbe, Omkar Dastane

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Introduction

Workplace these days has become increasingly universal, there has been increasing awareness of how diversity could be management and this has extended beyond the demographic characteristics of race, gender, and age and education (Terrie et al., 2013). Countries around the world are gaining larger populations and becoming diverse. Diversity has enabled up-surging of creativity, innovation, and improved problem solving, which in turn boost the effectiveness of the organization ... Read More


Views: 1426 | Downloads: 3797

FISCAL POLICY BASED DEVELOPMENT STRATEGY FOR DEVELOPING COUNTRIES: A CASE STUDY ON NIGERIA

DOI :10.24924/ijabm/2015.04/v3.iss1/284.291
Humble Eleazer Chukwunecherem

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Introduction

This paper addresses intently the factors that can affect the rapid development of a country. Fiscal policy is the means by which a government of a country regulates its spending levels and tax rates among other things, to monitor and influence the nation's economy, always in the positive perspective (Heakal, 2011). In this research, Fiscal Policy will be seen as a tool in the hands of a mechanic, with which they use to repair machines ... Read More


Views: 511 | Downloads: 1494

THE RISK FACED BY CONSUMERS IN E-RETAILING

DOI :10.24924/ijabm/2015.04/v3.iss1/292.299
Massyazwani Morad, Saravanan Raman

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Introduction

Marketer gain more opportunities because of the increases of globalization in world economies (Tan, 1999). Koontz and Gibson (2002) said that "Retailing is the biggest business in world". Nowadays, internet has spread to almost all over the countries on earth and most of the people life was affected by this huge technology. Because most of people affected in this giant technology, their lifestyles tend to changed and some online aspect will be added ... Read More


Views: 558 | Downloads: 1082

CORPORATE SOCIAL ACCOUNTABILITY IN DEVELOPING COUNTRIES: A RECIPE FOR THE SOCIALLY RESPONSIBLE CORPORATION

DOI :10.24924/ijabm/2015.04/v3.iss1/300.309
Olasupo Owoeye

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Introduction

From the Pfizer's clinical trial of the polio drug that killed 11 children in Nigeria and rendered several others blind, deaf and mentally retarded, to the Union Carbide plant in Bhopal, India that killed over 5000 people and caused lifelong health damage to up to 100,000 others, the list of multinational companies' activities that have inflicted costly damage on populations in the developing world in the unconscionable exercise of the corporate power is indeed endless. ... Read More


Views: 503 | Downloads: 840

IMPACT OF DEMOGRAPHIC FACTORS OF INDIAN CONSUMERS ON ONLINE SHOPPING BEHAVIOUR

DOI :10.24924/ijabm/2015.04/v3.iss1/310.317
N.B. Harshavardhan Reddy, A. Srinivas

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Introduction

A highly demanding lifestyle is compelling consumers to adopt online shopping as an alternative to traditional retailing worldwide. In order to save time and money, people are motivated to purchase products and services online. Companies are investing intensely on technology to make best use of internet as the shopping channel. There is hardly any product, service or commodity which is not being sold through internet. Online shopping is unanimously accepted and recognized as a cost-effective, profitable ... Read More


Views: 720 | Downloads: 4741

THE IMPORTANCE OF BRAND NAME IN CONSUMER DECISION MAKING WITH FOCUS ON CNC MACHINE TOOL INDUSTRY IN INDIA

DOI :10.24924/ijabm/2015.04/v3.iss1/318.333
Kalyanaraman Subramanian, Ismail Nizam

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Introduction

Identifying self-identity (who am i) is the basis of existence in the life of human being (Belk, 1988; Berger & Hearth, 2007; Brewer, 1991). The above aspect of distinction of our self from others is the basis for brand creation (Belk, 1988). As far as brands are concerned it is a well-known fact that brands are capable of connecting and symbolizing with customer's distinctiveness (Bhattacharya &Sen, 2003; Escalas, 2004). ... Read More


Views: 552 | Downloads: 1519

A REVIEW ON THE FACTORS LEADING TO EMPLOYEE BURNOUT IN IT SECTOR

DOI :10.24924/ijabm/2015.04/v3.iss1/334.343
Karthiga Nagaraj. Ananthalakshmi Mahadevan

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Introduction

Job burnout is a big problem in various industries. Organizations facing burnout are not able to find a solution to the problem even since. A specialized who is sickening of the effort situation may understand tiredness then level sickness. Tension might be described as the obliteration of passion or motivation, particularly wherever individual's commitment to source a connection prepares not support to fixed up the wanted aimed at effects, besides is a strain linked national. ... Read More


Views: 546 | Downloads: 614

STRENGTHENING THE LINK BETWEEN UNIVERSITIES AND LABOUR MARKET REQUIREMENTS

DOI :10.24924/ijabm/2015.04/v3.iss1/344.352
Dr. Munir Theeb

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Introduction

The lack of linkage between universities and labour market requirements led to a lack of training students to meet the new requirements of the labour market; this lack of linkage and coordination between universities and sectors of the labour market manifests itself as follows (William, 1994) ... Read More


Views: 445 | Downloads: 516

DETERMINANT RISK FACTORS ON VALUATION OF BANKS' STOCK RETURN: A CASE OF FINANCIAL INSTITUTIONS MANAGEMENT

DOI :10.24924/ijabm/2015.04/v3.iss1/353.367
Asrat Araya, Hassan Miras

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Introduction

Assets transformation involves purchasing primary assets and issuing secondary assets as a source of funds and it is a continual activity of financial institutions of all the economies of the world (Gary and Andrew 2002). Financial institutions transform assets from savers and depositors to borrowers a process known as financial intermediations (Gorton and Winton 2003). They create a special kind of debt immune to adverse selection by privately informed traders (Gorton and Pennacchi 1990). ... Read More


Views: 575 | Downloads: 823

THE USAGE OF TRAINING IN FRONT-LINE EMPLOYMENT AND ITS IMPLICATION TOWARDS WORKERS AND EMPLOYERS IN UNITED KINGDOM

DOI :10.24924/ijabm/2015.04/v3.iss1/368.375
Nur Amalina Othman, Saravanan Raman

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Introduction

The increase of employment opportunities in the service-related industries continues to play an important role in the UK economy. According to the European definition, service products are known as "...entities over which ownership rights cannot be established. They cannot be traded separately from their production" (Eurostat, 2009, p.2). The companies involved does business activities involving the retail sector, public sector ... Read More


Views: 1064 | Downloads: 581

MANAGEMENT DEVELOPMENT PROGRAMS AND THE READINESS FOR CHANGES: A STUDY IN MALAYSIA

DOI :10.24924/ijabm/2015.04/v3.iss1/376.384
Nurita Juhdi, Farah Yazit, Wan Jamaliah Wan Jusoh, Norizah Supar

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Introduction

Organization needs systematic and continuous development programs in order to enhance the quality of the current employees. Lombardo and Eichinger (2000) posited that in any organization, providing the workers with the necessary training and management development programs is actually one of the most effective ways to make employees able to unleash their talents and potential. ... Read More


Views: 504 | Downloads: 1413



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